Last updated 7 October 2026

Refund & Cancellation Policy

ONYX provides custom design and development services, so refunds depend on how much work has been done. This policy sets out exactly what happens if a project is cancelled.

1. Cancelling before work starts

If you cancel within 7 days of paying the advance and before we have started work, we refund the advance in full.

2. Cancelling after work has started

• The advance (50% of the project fee) covers work already scheduled and carried out, and is not refundable once work has begun.
• If the work completed so far is worth more than you have paid, we invoice the difference based on the milestones reached.
• Once that is paid, we hand over everything completed up to the cancellation date.

3. Completed milestones

Payments for milestones that have been delivered and approved by you are not refundable.

4. If we cancel

If we have to end a project for reasons other than a breach by you, we refund everything you have paid for work not yet delivered.

5. Third-party costs

Domains, hosting, paid fonts, plugins and other third-party purchases made for your project cannot be refunded by us once bought, because they are paid to other companies. They remain yours.

6. Care plans and subscriptions

Monthly care plans can be cancelled at any time with effect from the next billing period. Months already started are not refunded.

7. How to request a refund

Email suryanshu@getonyx.pro with your name and invoice number. We will reply within 7 business days. Approved refunds are paid to the original payment method within 14 business days.

8. Disputes

If you disagree with a decision, please talk to us first; most issues can be solved quickly. Our Terms & Conditions set out the law and courts that apply.